17 MARCH 2020
Dear Safari Family.
To all our clients, Safaria is extremely sensitive to the realities of COVID-19 and the uncertainties and fears of travelling due to this pandemic. We completely understand that you may either be restricted from travel or naturally uncomfortable to travel in the short term.
Along with the rest of the world and together with local industry bodies, we are doing our very best to navigate our way through this unchartered territory. Naturally this situation leaves us in a predicament with global flight bans and both partners and suppliers changing, updating and amending their policies on a daily basis.
Travel to South Africa is currently prohibited from certain high-risk destinations. These include Italy, Iran, South Korea, Spain, Germany, the United States, the United Kingdom and China. These travel bans where made effective on March 18th 2020 and expected to last for 30days until review. As a result of this communication by our South African President, we have been forced to cancel all Safaris up until 30th April 2020.
In alignment with leading industry bodies and local business, the travel and tourism sector in South Africa is collectively embarking on implementing “travel deferral” terms as opposed to a definitive cancellation policy which will negatively effect travellers 100% in the short term. In light of these we to have elected to rather postpone / defer client bookings to more suitable future dates. All current bookings will remain valid and at the same rate until December 2021.
We remain committed to offering clients flexible booking terms and conditions until we have greater clarity regarding the extent of the situation. These flexible terms extend to confirmed bookings as well as deposits and final payments paid.
If you have any questions please don’t hesitate to get in touch with us at firstname.lastname@example.org. This to will pass and when it does we look forward to planning, finalising and sharing unforgettable safari memories with you and your family in the Greater Kruger National Park.
Founder and Lead Guide.